Have a question about your car mats, vehicle compatibility, or an order? Email us. Tell us a little about what you need so we can get straight to the right details.
Email CARTHYN
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, PT; PST/PDT as applicable).
What should I include?
- Before you buy: your vehicle make, model, year, and the product you are considering.
- Order updates: your order number and the email used at checkout.
- Fit or quality concerns: your order number, a short description, and clear photos of the affected item. For fit questions, show it in position in your vehicle.
- Returns: contact us within 30 days of delivery. We will send the return address and instructions for your order.
A quick answer may help
Where do you deliver?
We currently ship to the United States, with free standard shipping.
How long does delivery take?
Allow 1–2 days for processing, then an estimated 3–5 days for transit.
Who pays for a return?
The buyer pays ordinary return shipping. CARTHYN covers return shipping when the product has a quality issue.
Company and operating address
CARTHYN is operated by 保定榐赫商贸有限公司 (Baoding Zhanhe Trading Co., Ltd.).
Legal representative: Zhang Weiwei.
Registered and operating address: Room 2031, Building B, Diangu Yuansheng Business Building, No. 1898 Chaoyang North Street, Baoding, Hebei 071000, China.
Business registration number: 91130605MA09K7M62H.
For a product return, please email us for the correct return destination before sending your parcel.