Last updated: October 29, 2026
Welcome to CARTHYN. These terms explain how shopping with us works. Please read them alongside our Shipping & Delivery, Returns & Refunds, and Privacy Policy pages.
Who runs this store?
CARTHYN is operated by 保定榐赫商贸有限公司 (Baoding Zhanhe Trading Co., Ltd.).
Legal representative: Zhang Weiwei.
Registered and operating address: Room 2031, Building B, Diangu Yuansheng Business Building, No. 1898 Chaoyang North Street, Baoding, Hebei 071000, China.
Business registration number: 91130605MA09K7M62H.
Choosing your product
We focus on car mats and related interior protection products. Check each listing for the included pieces, material, color, dimensions, and vehicle compatibility before ordering. Where vehicle details are requested, please provide the correct make, model, year, and any relevant variant. If you are unsure, email us before buying.
Photos help show appearance, but screen settings can affect how colors look. Product-specific details and any confirmed custom requirements form part of your order.
Orders and payment
Use accurate contact and delivery details at checkout so we can reach you and deliver your order. Available payment methods and the amount due are shown at checkout. If we discover a stock, pricing, or delivery problem after you order, we will contact you to explain the options and refund any cancelled, unfulfilled order.
Shipping and returns
We sell to the United States with free standard shipping. Processing takes 1–2 days, followed by an estimated 3–5 days in transit. You have 30 days after delivery to request a return. Buyers cover ordinary return shipping; CARTHYN covers return shipping for quality issues. Please read the full policies for the process and contact details.
Changes and cancellations
If you need to change or cancel an order, contact us promptly. We will check its progress and tell you what is possible. Do not assume a change has been made until we confirm it.
Safe installation and use
Follow the instructions provided with your product. Driver-side mats must be secured correctly and must not obstruct pedals or vehicle controls. Do not stack mats. Stop using an item if it moves out of place or interferes with safe driving, and contact us for help.
Using our website
Please use the store lawfully. Do not interfere with its security, submit fraudulent orders, or use someone else’s personal or payment details without permission. Our website content may not be copied for commercial use without permission.
Your consumer rights
These terms do not limit any consumer rights or remedies that cannot lawfully be excluded. If something goes wrong, contact us so we can review the facts and work toward a resolution.
Questions and updates
We may update these terms for future use of the website. The date above identifies this version. Contact us with any questions about your order or these terms.
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, PT; PST/PDT as applicable).