Last updated: October 29, 2026
When you browse CARTHYN, place an order, or ask us for help, we use information to run our store and take care of your request. This page explains how.
What information do we use?
We use the details you provide, such as your name, email, delivery and billing addresses, order details, and messages to customer service. If you tell us your vehicle make, model, or year, we use that information to help with product selection or a fit enquiry.
Our website and hosting systems may also record technical details such as IP address, browser type, pages requested, and error or security logs. Store cookies help remember your cart, sign-in, and preferences.
Why do we need it?
We use this information to process orders, arrange delivery, respond to questions, handle returns, maintain customer accounts where offered, and keep the website working safely. Payment providers process payment information under their own privacy notices.
Who receives it?
We share the information needed to carry out your order with service providers such as payment processors, couriers, hosting providers, and customer support services. We may also disclose information where required by law or necessary to investigate fraud or protect our services.
Cookies and your choices
You can manage cookies in your browser. Blocking essential store cookies may affect your shopping cart or sign-in. If optional analytics or advertising features are introduced, their data use and any required choices will be explained on the website.
How long do we keep information?
We retain information for as long as needed to manage orders, support customers, maintain business records, meet applicable obligations, and resolve disputes. No online system can promise complete security; please do not email full card details or identity documents to customer service.
Where is information handled?
CARTHYN is operated from China and serves customers in the United States. Our service providers may process information in other countries as part of hosting, payments, delivery, or support.
Questions or privacy requests?
Email us to ask about your information or request access, correction, or deletion. Available rights depend on where you live. We may need to verify your request using relevant order or account details.
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, PT; PST/PDT as applicable).
CARTHYN is operated by 保定榐赫商贸有限公司 (Baoding Zhanhe Trading Co., Ltd.).
Legal representative: Zhang Weiwei.
Registered and operating address: Room 2031, Building B, Diangu Yuansheng Business Building, No. 1898 Chaoyang North Street, Baoding, Hebei 071000, China.
Business registration number: 91130605MA09K7M62H.
Updates
We will update this page when our practices change and show the revised date above.