Sometimes an order is not quite right. If you need to return yours, email us and we will walk you through the next steps.
How long do I have?
You can request a return within 30 days of receiving your order. Include your order number and tell us what you would like to return.
Who pays return shipping?
For a change-of-mind return or another return unrelated to a product quality issue, the buyer pays the return shipping cost. If the product has a quality issue, CARTHYN covers the return shipping cost. Contact us first so we can explain the shipping arrangements before you spend money on postage.
What if my item has a quality problem?
Email us with your order number, a short description, and clear photos showing the issue. If the concern is vehicle fit, please include your make, model, year, and photos of the item in position. We will review the problem and explain the available return, replacement, or refund options.
Where should I send the return?
Contact our customer service team before sending your parcel. We will email you the return address and packing instructions for your order. Our company address is provided for business contact; please confirm the return destination with us before posting anything.
How will my refund arrive?
Once your return has been received and checked, we will email you the outcome. Approved refunds go back to the original payment method. Your bank or payment provider controls when the credit appears. If you are waiting for an update, contact us with your order number.
Need help?
Email: [email protected]
Customer service: 9:00 a.m.–5:00 p.m., Los Angeles time (Pacific Time, PT; PST/PDT as applicable).